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FAQ

  • Did you take commissions ?
    No, i do not take commissions.
  • How to buy a doll ?
    Sales are generally announced 24 hours in advance on Instagram and on the website www.polkadollsfabrics.com On the day of sale, go to the website www.polkadollsfabrics.com If you are interested : *No requests will be accepted before the start time of the sale. IIMPORTANT: Dolls cannot be reserved. In the event of no return (**) from the first buyer, the doll will then be offered to the second person. The first buyer may be prohibited from accessing future sales. The first buyer will be informed that the transaction has been canceled beforehand. (**) If you are unavailable at the time of sales (appointment/transport for example) please do not hesitate to notify me (via email or Instagram); and, or ask someone to notify me (in the case of mutual assistance)
  • Follow the next sales ?
    Don't hesitate to follow me on my account Instagram to find out about upcoming sales! Sales are generally announced there 24 hours in advance and you will also be able to see the photos in advance! Sales are also announced on www.polkadollsfabrics.com in the “BLOG” category of the website!
  • How much does a doll cost ?
    The price varies from one doll to another depending on the work done on it (Sculpt, makeup, wig, clothes etc.), the contents of the set and if it is a special edition. Prices are indicated during the sale. Prices generally vary between 400 and 600 euros. To give you an idea of ​​the sale prices, do not hesitate to consult the page " Gallery " from the website (Prices are displayed on each ad for dolls already sold.)
  • What payment method(s) are accepted ?
    Only Paypal payments are accepted.
  • Do you offer payment facilities ?
    Yes, it is possible to pay in several installments! There are two possible payment solutions: Or
  • Shipping and returns
    Shipments are made from France to the whole world. ​​ Shipments are made according to the opening days of the Post Office within an indicative period of 3 to 14 days from full payment of the order.* ​ Packages are sent by registered COLISSIMO against signature OR via recommended SHOP2SHOP only. ​​ Any other type of shipment is refused. I do not ship with Mondial Relay, DHL, DPD. ​ Returns, exchanges, refunds refused
  • International shipping
    Shipments are sent from France to the whole world. Do not hesitate to contact me beforehand to find out the amount of shipping costs to the country of destination. *Packages are declared at the actual value of the product. I do not under declare the amount of the package.
  • How to track my order ?
    Once your package has been shipped, you will receive an email containing your tracking number. You will then be able to follow the delivery of your package on the transport site concerned.
  • Something wrong with your order ?
    A mistake ? Did you forget to enter your contact details? Or need information regarding your order? Do not hesitate to contact me by sending me an e-mail to the following address: contact.polkadollsfabrics@gmail.com
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